Vol. 24, Issue 38 Driving Change The UPS Approach to Business By: Mike Brewster and Frederick Dalzell 289 pp. Hyperion Books 2007 Review by: Amity Noltemeyer

Despite the nature of one’s interactions with UPS - whether as an employee, customer, or simply an onlooker who sees the UPS truck drive by each day - individuals will likely view their interactions differently after understanding the company’s history as recounted by Brewster and Dalzell in Driving Change. They will see a company that grew largely out of its ability to establish a positive culture, never be satisfied with progress, and encourage the ideal of employee ownership. But primarily, UPS is successful today as a result of its ability to transform and adapt to changing needs. “Constructive dissatisfaction,” as termed by the company’s founder, Jim Casey, or continuously improving the status quo and maximizing efficiency, is as much the driving force behind UPS today as it was at the beginning of the 20th century.

Vol. 25, Issue 27 The Momentum Effect How to Ignite Exceptional Growth By: J. C. Larreche 352 pp. Wharton School Publishing Review by Leslie Johnston Vol. 25, Issue 26 Transparency How Leaders Create a Culture of Candor By: Warren Bennis, Daniel Goleman, James O'Toole, with Patricia Ward Biederman 130 pp. Jossey-Bass Review by Amity Noltemeyer Vol. 25, Issue 25 Making Innovation Work How to Manage It, Measure It, and Profit from It By: Tony Davila, Marc J. Epstein, and Robert Shelton 350 pp. Wharton School Publishing Review by Lydia Morris Brown

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