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Vol. 15, Issue 4
From Worst to First
Behind the Scenes of Continental's Remarkable Comeback
By: Gordon Bethune with Scott Huler
296 pp. John Wiley & Sons 1998
Review by: Lydia Morris Brown
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In 1994, Continental Airlines was running at a loss of nearly $55 million a month and was on the verge of filing bankruptcy for the third time in a decade. Moreover, in terms of overall quality and customer satisfaction, the company was rated worst among the nation’s top ten airlines by a wide margin. Then, Gordon Bethune took over and within months managed to engineer one of the most dramatic comebacks in business history - a comeback characterized by record breaking profits and performance. From Worst to First is Bethune’s story of how he and his team accomplished this amazing feat. It provides valuable commonsense lessons on leadership, employee empowerment, teamwork, and strategy that all business professionals can apply to any type of business.
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Vol. 25, Issue 26
Transparency
How Leaders Create a Culture of Candor
By: Warren Bennis, Daniel Goleman, James O'Toole, with Patricia Ward Biederman
130 pp. Jossey-Bass
Review by Amity Noltemeyer
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Vol. 25, Issue 25
Making Innovation Work
How to Manage It, Measure It, and Profit from It
By: Tony Davila, Marc J. Epstein, and Robert Shelton
350 pp. Wharton School Publishing
Review by Lydia Morris Brown
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Our Most Popular Summaries |
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Vol. 25, Issue 4
Made to Stick
Why Some Ideas Survive and Others Die
By: Chip Heath and Dan Heath
291 pp. Random House, Inc.
Review by Simone Isadora Flynn, Ph.D.
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Growing Your Company's Leaders Robert M. Fulmer, Jay A. Conger |
The New Age of Innovation C. K. Prahalad, M. S. Krishnan |
Built to Serve Dan J. Sanders, Foreword by Stephen R. Covey |
Innovation Nation John Kao |
Executive Stamina Marty Seldman, Joshua Seldman |
Divide or Conquer Diana McLain Smith |
The Age Curve Kenneth W. Gronbach |
Coaching Corporate MVPs Margaret Butteriss |
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